Refund Policy

1. Failed renders are refunded automatically

If a render fails for any technical reason, or is blocked by our content safety check, the credits it cost are returned to your balance automatically, usually within minutes. You do not need to contact us. This includes renders made with your free trial credits.

2. First-purchase refund within 7 days

If you are dissatisfied with your first credit purchase, you can request a refund within 7 days of that purchase, as long as the credits from that purchase are unused and have not expired. A credit pack from which any credits have been used is not refundable.

This applies once per customer, to the first purchase only.

3. What is not refundable

• Credits already spent on a video that was generated successfully.
• Videos that were generated successfully but which you find subjectively disappointing, for example because a face or lyric did not turn out as imagined. Try a different photo or prompt, as our photo guide explains, and check the scene preview while your video renders.
• Purchases made after your first, except where required by law.
• Credits on accounts closed for breaking the Acceptable Use Policy.
• Credit packs from which any credits have already been used.
• Credits that have expired: pack credits expire 180 days after purchase, monthly plan credits at the end of their billing period plus 30 days, and free signup credits after 30 days.
• Credits forfeited under the terms shown at purchase.

4. Subscriptions

You can cancel renewal of a monthly or annual plan at any time from your account. You keep subscription access until the end of the billing period you already paid for; remaining subscription credits expire 30 days after that period ends. Annual credits are granted upfront, with no monthly refill. We do not refund unused portions of a paid month or year, except that the 7-day first-purchase rule in section 2 applies if your subscription was your first purchase and its credits are unused, or where applicable law requires otherwise.

5. Duplicate or unauthorised charges

If you were charged twice or did not authorise a charge, contact us immediately at support@rapduo.video. We will investigate and refund confirmed errors in full.

6. How to request a refund

Email support@rapduo.video from your account address with your order details and a short reason. We aim to reply within 2 business days. Approved refunds go back to the original payment method through Stripe and typically appear within 5 to 10 business days, depending on your bank.

7. Your legal rights

Nothing in this policy limits any consumer rights you have under the law where you live. Where those rights are stronger than this policy, they apply.