Refund Policy

1. Failed renders are refunded automatically

If a render fails for any technical reason, or is blocked by our content safety check, the credits it cost are returned to your balance automatically, usually within minutes. You do not need to contact us. This includes renders made with your welcome credits.

2. First-purchase refund within 7 days

If you are dissatisfied with your first credit purchase, you can request a refund within 7 days of that purchase, as long as the credits from that purchase are unused. If you have used part of the credits, we can refund the unused part of that purchase at our discretion, based on the price per credit you paid.

This applies once per customer, to the first purchase only.

3. What is not refundable

• Credits already spent on a video that was generated successfully.
• Videos that were generated successfully but which you find subjectively disappointing, for example because a face or lyric did not turn out as imagined. Try a different photo or prompt, as our photo guide explains, and check the scene preview while your video renders.
• Purchases made after your first, except where required by law.
• Credits on accounts closed for breaking the Acceptable Use Policy.
• Credits that expire or are forfeited under the plan terms shown at purchase.

4. Subscriptions

You can cancel a monthly plan at any time from your account. You keep access and any remaining monthly credits until the end of the billing period you already paid for. We do not refund partial months, except that the 7-day first-purchase rule in section 2 applies if your subscription was your first purchase and its credits are unused.

5. Duplicate or unauthorised charges

If you were charged twice or did not authorise a charge, contact us immediately at support@rapduo.video. We will investigate and refund confirmed errors in full.

6. How to request a refund

Email support@rapduo.video from your account address with your order details and a short reason. We aim to reply within 2 business days. Approved refunds go back to the original payment method through Stripe and typically appear within 5 to 10 business days, depending on your bank.

7. Your legal rights

Nothing in this policy limits any consumer rights you have under the law where you live. Where those rights are stronger than this policy, they apply.